What’s Your Predictive Power? How ODSD Brings Analytics to Service Delivery — ODSD series article 3 Introduction Imagine if you could predict what support a person will need

Article 2: Tackling Service Delivery Challenges from All Angles with OSDS Introduction Service delivery is complicated — sometimes infuriatingly so. Whether you’re a service provider buried in government

In the world of human services, words like “accountability,” “efficiency,” and “ROI” (Return on Investment) sometimes get treated like curse words. It’s as if saying

Reimagining Service Delivery Series — The Future of Service Delivery: People, Not Spreadsheets. Introduction Imagine you’re a social worker juggling dozens of client cases. Each person has

Welcome! I’m Alfred Cheung, and if you’ve found your way to this page, you might be thinking, “Who the heck is this guy, and why