Welcome! I’m Alfred Cheung, and if you’ve found your way to this page, you might be thinking, “Who the heck is this guy, and why should I care about his two cents?” Fair enough! I’ve spent the last two decades knee-deep in technology, public policy, and human-centered service design, taking on roles from Deloitte business consultant and technology leader to Program Officer for a nonprofit housing developer in San Francisco.

In my quest to make services more accessible, adaptable, and — dare I say — actually helpful, I’ve tackled everything from managed care to leading IT initiatives as CIO for multiple San Francisco agencies and nationally recognized organizations. Including created the first online grants management system at the San Francisco Mayor’s Office — and officially dating myself. Along the way, I’ve worked with the City of Austin, City of Los Angeles, JP Morgan Chase, and LA Water and Power, each experience shaping the way I think about human service and the tools we need to make it work for everyone.

The product of all this? The Organizational Service Delivery System (OSDS) and Client Engagement Management (CEIM) — two frameworks I developed to make public services as responsive and adaptable as we all wish customer service could be. These frameworks aren’t just pie-in-the-sky concepts; they’re practical solutions to real challenges in the public sector. And to bring these ideas to life, I jumped the public sector ship and founded Goodmojo.us — a platform that connects people, providers, and resources in one place, aiming to make accessing services as smooth as ordering your favorite takeout (well, almost).

On this page, you’ll find stories, strategies, and maybe even a few bold opinions on how we can improve human services through better tech, client engagement, and a touch of common sense. Whether you’re a fellow professional, a curious onlooker, or just here for the quips, I hope my two cents spark an idea, a smile, or maybe even a shift in perspective.